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| Order Processing |
All store.pba.ph orders are processed during business hours, Mondays to Fridays (8AM to 6PM, +08:00GMT).
Orders received after 6PM will be processed the following day.
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| Shipping Time |
store.pba.ph commits to a delivery period of at most, 5 days business days, upon order processing. Delivery, however, may take longer and will cost surcharges for areas out of coverage.
In cases of adverse weather conditions or state of calamities, shipping might take longer, especially for areas outside Metro Manila. store.pba.ph is not to be held liable for this. In such cases, the customers will neither be refunded for shipping fees nor charged with additional shipping costs.
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| International Shipping |
Shipping products to areas outside the Philippines will take two to six weeks, depending on the distance from the country. If the user’s specified destination is not within the coverage of our third-party courier, he will be immediately notified through e-mail, and the transaction will be refunded back to his account.
In cases of adverse weather conditions or state of calamities, shipping might take longer, especially for areas outside Southeast Asia. store.pba.ph is not to be held liable for this. In such cases, the customers will neither be refunded for shipping fees nor charged with additional shipping costs.
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| Package Reshipment |
Package reshipments may be necessary in the following scenarios:
1. Customer provided the wrong delivery address, and as such, the address may not exist or the address and recipient do not match
2. Absence of recipient or recipient’s representative to claim the product upon delivery
3. Refusal of recipient to claim the delivery
In such cases, the packages will be sent back to our warehouse and may have to be reshipped at another date to either the same delivery address or a different one. This will cost the customer additional charges. In case the customer refuses to have the item reshipped, he will not be refunded with the shipping cost that he previously paid for. He can, however, be refunded for the book that he ordered.
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